Shipping Policy

Retail orders

For direct-to-consumer purchases, available shipping methods and charges are shown during Shopify checkout whenever checkout is enabled for the selected product and destination.

• Shipping fees, taxes, duties, and delivery estimates may vary by country or region.
• The final shipping cost is confirmed before payment through the checkout flow.
• Order processing and delivery updates are managed through Shopify order records and related customer notifications.

Wholesale and B2B shipments

Wholesale supply, OEM / ODM projects, product co-development, and sub-brand cooperation orders are handled separately from standard retail checkout.

• Lead time, carton quantity, shipping method, documentation, and logistics terms are confirmed by the JIESTAR business team before order confirmation.
• Large orders may require sea freight, air freight, forwarder pickup, or other agreed logistics arrangements.
• MOQ, production schedule, and destination market requirements may affect the final delivery plan.

Delivery information

• Please provide a complete and accurate shipping address, contact name, phone number, and email address.
• JIESTAR is not responsible for delays caused by incomplete address information, customs review, local carrier issues, or force majeure events.
• If a package appears delayed, damaged, or lost, contact JIESTAR support with your order number and available tracking information.